JTBD Analysis and Prototyping

User Research, Usability Testing & Low-Fidelity Prototyping

Feb 1

Optimizing Jira Workflows through User Research, JTBD Analysis and Prototyping

User Research, Usability Testing & Low-Fidelity Prototyping

A project aimed to enhance Jira workflows by identifying usability challenges through user research, job-to-be-done (JTBD) analysis, and prototyping. The research uncovered issues such as task status ambiguity and fragmented documentation, prompting the creation of low-fidelity prototypes designed to enhance clarity and minimize effort. The project underscored the significance of reducing friction and clarifying workflows in enterprise software.